Terms of Service

These Terms govern access to and use of the Descale Agency website and services. The provider is Travomate Sp. z o.o., a limited liability company registered in Poland, with its registered office at ul. Nowogrodzka 31, 00-511 Warszawa, NIP 7011239205 (the “Provider”, “we”, “us”). Contact: Info@travomate.com.pl, +48 506 762 423.

By accessing this website or engaging our services you accept these Terms in full. If you do not accept them, do not use the website. These Terms are governed by the laws of the Republic of Poland and applicable EU regulations, in particular Regulation (EU) 2016/679 (GDPR), Regulation (EU) 2022/2065 (Digital Services Act) and Directive 2000/31/EC on electronic commerce as implemented by the Polish Act on Provision of Services by Electronic Means (Ustawa o świadczeniu usług drogą elektroniczną of 18 July 2002).

We provide marketing and IT services including but not limited to:

• Brand strategy, performance marketing, creative content production, social media, analytics.
• Software platforms, web and mobile application development.
• Product design, design systems, and brand-in-product UX.
• Marketing and e-commerce websites, headless CMS implementations.
• Interactive taxi-ad campaigns and out-of-home media production.

The website itself is provided as informational and lead-generation content. The exact scope, fees, deliverables and timeline of any engagement are governed by a separate written agreement (Statement of Work or Master Services Agreement) signed by both parties.

You agree not to:

• Use the website in violation of any applicable Polish, EU or international law.
• Attempt to gain unauthorised access, scrape, reverse engineer, or interfere with the service.
• Upload malicious code, conduct denial-of-service attacks, or probe for vulnerabilities without authorisation.
• Use the website to send spam or unsolicited commercial communications.
• Submit false, misleading or unlawful content through forms.

All content on the website, including text, graphics, logos, the “Descale” mark, source code, layouts and motion design, is owned by or licensed to Travomate Sp. z o.o. and is protected by Polish and international copyright law (Ustawa o prawie autorskim i prawach pokrewnych of 4 February 1994), trademark law, and the EU Copyright Directive (EU) 2019/790. You may view and share content for personal, non-commercial purposes with attribution. Any other use requires our prior written consent.

By submitting content (briefs, messages, feedback) through our website you grant us a non-exclusive, worldwide, royalty-free licence to use that content for the purpose of responding to your enquiry and delivering services. You confirm you have the right to share that content and that it does not infringe third-party rights.

If you are a consumer within the meaning of Article 22¹ of the Polish Civil Code (Kodeks cywilny), you have the following statutory rights:

• The right to withdraw from a distance contract within 14 days without giving any reason, under the Polish Consumer Rights Act of 30 May 2014 (Ustawa o prawach konsumenta) and EU Directive 2011/83/EU.
• Statutory warranty (rękojmia) for non-conformity of services with the contract under Articles 556-576 of the Polish Civil Code.
• The right to use out-of-court dispute resolution via the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Most engagements are with business clients (B2B), in which case Polish Civil Code provisions on contracts between entrepreneurs apply, including Article 558 §1 (statutory warranty exclusions).

To the maximum extent permitted by law, our aggregate liability arising out of or in connection with the use of the website or services is limited to the amount paid by you to us in the twelve months preceding the claim. We do not exclude liability for death, personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded under Polish or EU law (in particular Article 473 §2 of the Polish Civil Code).

Disputes will be resolved primarily through good-faith negotiation. Consumers may use the European Commission's Online Dispute Resolution platform. Any dispute not resolved through negotiation will be subject to the exclusive jurisdiction of the competent court in Warsaw, Poland, except for consumer disputes, which follow Polish jurisdictional rules in favour of the consumer.

We may update these Terms to reflect changes in law or our services. Material changes are communicated via email or a website notice. Continued use of the website after a change constitutes acceptance.

These Terms are governed by the laws of the Republic of Poland. The competent court for any dispute arising out of or in connection with these Terms is the court competent for the registered office of the Provider, save for mandatory consumer protection rules.